US & INTERNATIONAL RETURNS & EXCHANGES

We offer HASSLE-FREE returns & exchanges on all orders.

Any brand new product can be returned or exchanged within a 30 day period or for store credit if past the 30th day but within 60 days of delivery. We offer easy returns & exchanges for all of our customers worldwide.

The customer is responsible for the shipping costs back to us. The initial FREE shipping charges, which we pay on your behalf, cost us seven dollars and ninety five cents if domestic and fifteen dollars if international for the original order are non-refundable. A three dollar restocking fee per product will be charged for any return or exchange which will be taken out of the amount to be returned to you or if exchanging and the difference must be paid.

If you are exchanging to an incorrectly ordered product, the correct product shipment to you will have a low cost shipping fee of four dollars and ninety five cents if domestic and twelve dollars if international. The three dollar restocking fee applies to any return or exchange per item.

Any return label which is paid and not printed due to any circumstances simply is not paid to us and we are not liable for. We are not liable for any duty fee's for any exchanged product. By purchasing any of our products, you acknowledge these terms and accept them by purchasing. 

A refund, replacement or store credit may take up to 10 business days to be processed and then issued accordingly after we receive and inspect the item(s). Thank you.

To start your return please contact one of our support representatives by emailing 

contact@pur-carbon.com

Our return address is:

Pur Carbon
3001 W Loop 250 N
STE C-105 #463

Midland, TX 79705