Return Policy


We offer HASSLE-FREE returns & exchanges on all orders.

Any brand new product can be returned or exchanged within a 30 day period or for store credit if past the 30th day but within 60 days of delivery. We offer easy returns & exchanges for all of our customers worldwide.

The customer is responsible for the shipping costs back to us. The initial FREE shipping charges, which we pay on your behalf, cost us seven dollars and ninety five cents if domestic and fifteen dollars if international for the original order are non-refundable. A three dollar restocking fee per product will be charged for any return or exchange which will be taken out of the amount to be returned to you or if exchanging and the difference must be paid.

If you are exchanging to an incorrectly ordered product, the correct product shipment to you will have a low cost shipping fee of four dollars and ninety five cents if domestic and twelve dollars if international. The three dollar restocking fee applies to any return or exchange per item.

Any return label which is paid and not printed due to any circumstances simply is not paid to us and we are not liable for. We are not liable for any duty fee's for any exchanged product. By purchasing any of our products, you acknowledge these terms and accept them by purchasing. 

A refund, replacement or store credit may take up to 10 business days to be processed and then issued accordingly after we receive and inspect the item(s). Thank you.

To start your return please contact one of our support representatives by Emailing

Our return address is:

Pur Carbon
1765 E. Nine Mile Rd.
Ste. 1, #352
Pensacola, FL 32514




547 reviews
Awesome Project
Thank you so much for the review!!
Quite Pleased
Thank you so much for the review! We're so glad to be able to help out. And thank you for the feedback on the instructions for that product. We're creating a full instructional install video now, so hopefully the process will be crystal clear. Thanks again!
Very impressed
Thank you so much for the great review, awesome picture and kind words!!
So glad to hear she loves it! Thank you so much for the review.
So awesome to hear. Thank you for the kind words and the review!