Frequently Asked Questions

Shipping & Payment Information

We ship worldwide to every country.

- Orders are processed and shipped out in 1 to 2 business days. Excluding Holidays. Orders made after 8 am GMT (Monday thru Friday) will not be shipped out until the next business day. If you order after 8 am GMT on a Friday, your order will most likely get shipped out on Monday after the weekend.

To change your shipping address please email us ASAP at: contact@pur-carbon.com. While we will make every attempt to get your order to the new destination, we cannot guarantee that it will be able to be changed.

An email will be sent to the address you provided during checkout that contains tracking information for your order. If you did not receive an email with tracking information within 72 hours after your order was placed, please contact support at: contact@pur-carbon.com with your order number and our team will assist you.

Your order from Pur Carbon may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages. General amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped.

Pur Carbon is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. 

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

Order Information & Concerns

If you need to change or cancel your order, please CONTACT US immediately. Once our facility has processed your order, we will be unable to make changes.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. Please order again with a Paypal account, if you are certain that that is not true. Easily sign up with www.Paypal.com if you do not already have an account.

We ship from the following address:


Pur Carbon
3001 W Loop 250 N
STE C-105 #463

Midland, TX 79705 USA

To Contact Us, Email: contact@pur-carbon.com

Returns

To learn more about our seamless return system click here.

★ REVIEWS

REAL REVIEWS FROM REAL CUSTOMERS

659 reviews
90%
(594)
6%
(42)
2%
(13)
1%
(6)
1%
(4)
iPhone 13 pro max case and wallet

I got the two items and they were exactly what I expected, both great quality and a perfect figment on the phone case. Stylish and slim, adds a great look to the phone. The wallet is nice and slim. The elastic on the edges makes it easy to fit multiple cards in it and the money clip is sturdy enough to trust my cash not to fall out. Thank you guys and gals at Pur Carbon. I’ve already referred people to check you all out. Best of luck to the business.

Great to hear that you were satisfied with the product. Thanks for your feedback

G
AraMag Case for iPhone 11 Pro
Guy M. (West Chester, US)
iPhone 11 Pro carbon fiber covet

Perfect fit! Easy to clean and looks great. 👍

Thanks for the review

All in All, Not Bad

The feeling the case is top notch. As is the minimalistic approach. My biggest complaint with the case is that there isn’t a slight lip to help protect the front of the screen. That and the fact that I dropped it on concrete the day I got it. I never drop my phone… until I put a brand new case on it. The case did it’s job and protected my phone but it did chip the corner of the case a bit. My fault.

Thanks for the feedback on the phone case. I will look into it. Glad your phone did not break.

ARAMAG Case for iPhone XR

I love the case. It fits neatly, looks like the real deal. I’ve dropped it twice… glad I had the case on. Seems like it’s doing it’s job very well protecting it.

Though one recommendation I have is it’d be great if Pur-Carbon made the case extend out and cover the sound/silent mode button on the left. Whenever I put it in my pocket, it rubs against the button/my pants and switches it on/off time to time. Hover and protect the ringtone button and also the changing port/speaker and I think nothing could ever beat this case.

Besides those small additions, regardless, this is still an amazing case. 10/10. Maybe 9.9/10 until then. 😂💯

Thats the first I have heard of that problem. We will look into that issue. Thanks for letting us know.

Real Forged Carbon Fiber Minimalist RFID Wallet

It looks amazing, feels amazing, and work wonders. I’m actually very impressed, considering for its price. I figured it was going to be some cheap side, ok wallet but. I’ve gotten nothing but compliments from friends. It’s very sturdy and well made. Keep making great products for amazing prices, Pur Carbon 🔥

The wallet is one of our biggest sellers. Glad to hear that you like it. Thanks for the review.