Frequently Asked Questions

Shipping & Payment Information

We ship worldwide to every country.

- Orders are processed and shipped out in 1 to 2 business days. Excluding Holidays. Orders made after 8 am GMT (Monday thru Friday) will not be shipped out until the next business day. If you order after 8 am GMT on a Friday, your order will most likely get shipped out on Monday after the weekend.

To change your shipping address please email us ASAP at: contact@pur-carbon.com. While we will make every attempt to get your order to the new destination, we cannot guarantee that it will be able to be changed.

An email will be sent to the address you provided during checkout that contains tracking information for your order. If you did not receive an email with tracking information within 72 hours after your order was placed, please contact support at: contact@pur-carbon.com with your order number and our team will assist you.

Your order from Pur Carbon may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages. General amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped.

Pur Carbon is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. 

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

Order Information & Concerns

If you need to change or cancel your order, please CONTACT US immediately. Once our facility has processed your order, we will be unable to make changes.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. Please order again with a Paypal account, if you are certain that that is not true. Easily sign up with www.Paypal.com if you do not already have an account.

We ship from the following address:


Pur Carbon
3001 W Loop 250 N
STE C-105 #463

Midland, TX 79705 USA

To Contact Us, Email: contact@pur-carbon.com

Returns

To learn more about our seamless return system click here.

★ REVIEWS

REAL REVIEWS FROM REAL CUSTOMERS

643 reviews
90%
(581)
6%
(41)
2%
(12)
1%
(6)
0%
(3)
iWatch Case

This is a great product (this was for 4 series 44mm). I’m really glad I spent the money on this because of the quality. This was my 2nd purchase with Pur Carbon and I’m extremely satisfied with these guys. They made amazing products and it is 1,000,000% worth the money. If you’re on the fence about this product, this is your sign to get this.

Great to hear that you love the product. Let us know if we can do anything else for you.

L
AraMag Case for iPhone 12 Pro
LUIS R. (Westborough, US)
Awesome

I got the iPhone and the air pods pro case. I absolutely love them. What a great purchase I have recommended this to everyone

Thanks for the review. The air pod case is great looking and is one of our top sellers.

F
AraMag Case for iPhone 12 Pro
FLORENCIO M. (Leonia, US)
Sleek & reliable

Dropped my iPhone several times, also in concrete floor by parking lot. This case has saved my phone. I like it because it's so thin & not bulky and really can protect.

Great to hear that the phone case saved your phone. Everyone loves that the cases are thin and protect well.

D
AraMag Case for iPhone XR
Denilson R. (Laurel, US)

Good quality and excellent customer service, case looks nice on phone

We try hard to make sure that every customer is taken care of. Thanks for letting us know about your experience.

Love this case

This case is awesome. Real carbon fiber. Not one of those plastic ones that is painted to look like carbon fiber. This is the real deal. It snaps on easy and is very light weight. Very thin. It raises up around the camera to protect it. I love it.

Always good to hear that people love the carbon fiber. Thanks for letting us know.